Privacy Policy

Last Updated: April 27, 2026  |  Effective Date: April 27, 2026

Reedy 1st Coach ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your data when you use our website (reedy1stcoach.site) and our interview coaching services. This policy complies with the Digital Personal Data Protection (DPDP) Act, 2023 of India and other applicable data protection regulations.

1. Information We Collect

1.1 Information You Provide Directly

When you use our services, you may provide us with the following personal information:

• Contact Information: Full name, email address, phone number, WhatsApp number
• Professional Information: Current job title, target role, industry, years of experience, educational background, resume/CV content
• Booking Information: Preferred time slots, service selections, consultation requests
• Payment Information: UPI ID, bank account details (for refunds), transaction references. We do not store credit/debit card numbers directly.
• Session Content: Information shared during coaching sessions, mock interview responses, career goals, and concerns discussed during consultations
• Communication Records: Emails, WhatsApp messages, phone call logs, and form submissions

1.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: Browser type, operating system, device type, screen resolution
• Usage Data: Pages visited, time spent on each page, click patterns, referral source
• Network Information: IP address, approximate geographic location (city/state level)
• Cookie Data: Session identifiers, preference settings (see our Cookie Policy for details)

2. How We Use Your Information

We use your personal information for the following purposes:

Purpose	Legal Basis	Data Used
Providing coaching services	Contract performance	Contact info, professional info, session content
Scheduling sessions	Contract performance	Contact info, booking preferences
Sending feedback reports	Contract performance	Email, session content
Processing payments and refunds	Contract performance	Payment info, contact info
Responding to inquiries	Legitimate interest	Contact info, message content
Improving our services	Legitimate interest	Usage data, feedback
Website analytics	Legitimate interest	Device info, usage data
Legal compliance	Legal obligation	All relevant data as required

3. Data Storage and Retention

Your data is stored on secure servers located in India. We retain your personal information for the following periods:

Data Type	Retention Period	Reason
Contact information	3 years after last interaction	Service continuity, follow-up
Session recordings	90 days after session	Client review and feedback
Feedback reports	1 year after delivery	Client reference
Payment records	7 years	Tax and legal compliance
Website analytics	26 months	Service improvement
Communication records	2 years after last message	Dispute resolution

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Service Providers: We use Google Meet/Zoom for video sessions, email services for communication, and payment processors for transactions. These providers have their own privacy policies and process data on our behalf.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.
• With Your Consent: We may share your information with third parties if you explicitly consent to such sharing.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encrypted data transmission (SSL/TLS) for all website communications
• Access controls limiting data access to authorized personnel only
• Regular security assessments and updates
• Secure password policies for all internal systems
• Session recordings stored in encrypted, access-controlled environments

While we take reasonable precautions, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

6. Your Rights Under the DPDP Act

Under the Digital Personal Data Protection Act, 2023, you have the following rights:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Correction: You can request correction of inaccurate or incomplete personal data.
• Right to Erasure: You can request deletion of your personal data, subject to legal retention requirements.
• Right to Withdraw Consent: You can withdraw your consent for data processing at any time.
• Right to Grievance Redressal: You can file a complaint with our Grievance Officer or the Data Protection Board of India.
• Right to Nominate: You can nominate another person to exercise your rights in case of your death or incapacity.

To exercise any of these rights, please contact our Grievance Officer at the details provided below.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor without verifiable parental consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal data, please contact us immediately.

8. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites (such as Google Meet, Zoom, WhatsApp, or payment processors). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will:

• Notify the Data Protection Board of India as required under the DPDP Act
• Notify affected individuals via email within 72 hours of becoming aware of the breach
• Provide details of the breach, the data affected, and the steps we are taking to mitigate the impact
• Offer guidance on steps you can take to protect yourself

11. International Data Transfers

Your data is primarily stored and processed in India. If any data is transferred outside India (for example, through the use of international service providers like Google or Zoom), we ensure that appropriate safeguards are in place as required by the DPDP Act and other applicable regulations.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email. We encourage you to review this policy periodically.

13. Grievance Officer

In accordance with the DPDP Act, 2023, we have appointed a Grievance Officer to address your concerns regarding data privacy:

• Name: Grievance Officer, Reedy 1st Coach
• Email: info@reedy1stcoach.site
• Phone: +91 9555595314
• Address: 40-26-24, Deepak Silver Palace Lane, Beside M&M, Above Raavee, Labbipet, Vijayawada, Andhra Pradesh 520010, India
• Response Time: We will acknowledge your request within 48 hours and resolve it within 30 days.

14. Governing Law

This Privacy Policy is governed by the laws of India, including the Digital Personal Data Protection Act, 2023, and the Information Technology Act, 2000. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Vijayawada, Andhra Pradesh, India.